Refund / Cancellation Policy

How do I cancel my order?

How long will it take to process a cancellation request?

Once we receive a cancellation request, it will take maximum 48 hours to cancel the order. You will be notified of the same.

In case your order has been "Shipped", we may take your cancellation request; however, we shall be able to process refund once we receive the cancelled items back from the courier.

If you opt for store credit as a refund, it will take 1-2 working days. You can use the amount for future purchases with us.

However, if you opt for having the money transferred back to the source of transaction, while we process the refund immediately and notify your bank, it usually takes up to 7-10 business days for your bank to process the refund and the same to reflect in your account. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by us.

Why did Ewaysupermarket.com cancel my order?

Your order can be cancelled due to any of the below reasons:

Note: We may put additional checks and verifications or seek more information before accepting any order. We will contact you if all or a part of your order is cancelled or if additional information is required to accept your order.

Can I add items and combine orders after I have placed an order?

We currently do not allow the facility of adding or combining orders once they have been placed. In case of COD orders that have not been shipped, you may cancel the order and place another one.

How will I know that my order is cancelled?

You shall receive an automated e-mail once the order is cancelled. You can also check the Cancellation status by visiting "My order" segment under "My account" section. Usually, it takes upto 48 hours to process cancellation.

What is Ewaysupermarket.com’s Return policy?

All products sold on Ewaysupermarket.com are brand new and 100% genuine. We offer easy replacement for all products sold on Infibeam.com, under certain conditions which are mentioned below:

 

Following are the terms and conditions for return/replacement:

I want to return a faulty/damaged product, how do I proceed?

Please follow the below mentioned steps:

What are Ewaysupermarket.com's Returns Guideline?

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns, which are:

How will I get a refund for the order I cancelled or returned?

I've still not received the refund in my bank account. Why?

If you have received a mail from us confirming your refund request, then rest assured that we have initiated your refund request and are following up with financial organisations for the same.

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Net banking?

We are sorry. In case you paid via credit card/debit card/net banking, the amount will be refunded in the same account as you had made payment from. However, you can opt for this, if you made the payment through COD (Cash on Delivery).

 

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